Terms & Conditions
Your business is appreciated. Our goal is to ship our customers good products in good condition. All efforts are made to explain how to install, the type of material, how to paint and warnings.
Most items are normally shipped within three days of purchase, as long as they are paid without complication and except weekends and holidays. Payment complications include: Incorrect shipping addresses. Orders placed during non-business hours such as evenings, weekends, and holidays are normally processed on the next business day except weekends and holidays. Orders will be shipped by common ground carrier. No signature is required.
If purchaser is not present at residence package will be left at front door of residence or business. It is the responsibility of purchaser to give us a safe drop off address. Creative Crown will not be responsible for stolen packages.
Returns will only be accepted with our return authorization. Please call customer service at (800) 315- 6311 before returning any products.
No returns accepted after 30 days.
Dead End, Bullnose, Back to Back, Inside, and Outside corners are NOT returnable.
Custom cut corners (including 90 degrees) are NOT returnable.
Custom designed moldings are NOT returnable.
After production has started on flexible crown moldings it cannot be cancelled and are NOT returnable.
All returns must be in good condition and are subject to a 25% restocking charge.
Any products returned that are not the fault of Crown Molding Solutions are subject to the customer paying freight both directions of transit.
Pricing & Design
Pricing and designs are subject to change without notice.
Prices will be as published on this cart and on our website.
Damages must be reported to us within 2 working days.
Save all packaging material so it can be inspected by the carrier if requested.
We reserve to option to replace any damaged goods over a return of the entire order.
Orders over $100 qualify for free shipping.
Orders under $100 that only include items categorized as small will be charged a flat $12.50 shipping rate. Small items are: Corners, Dead End Corners, Bullnose Corners, and Back to Back Corners.
Orders under $100 that have a mix of small & large categorized items will be charged a flat $20.00 shipping rate. Large items are: 4 foot, 6 1/2 foot and 8 foot lengths.